Free UK Shipping on all orders over £50!  |  International £150+

Delivery

Orders are processed Monday through Friday, excluding holidays. Any orders placed after 2pm we cannot guarantee same day dispatch. We post via Parcel Force and DHL Logistics.

The Shoe Healer UK Delivery


The Shoe Healer Delivery Policy (UK Mainland):

  • £5 UK Shipping Charge
  • Free Delivery on all orders over £50
  • Items shipped within 1 working day
  • Same day dispatch wherever possible
  • Next day delivery cut off 2-3pm (Varies)

Our Delivery Services (UK Mainland Only)

Standard Delivery

Our standard delivery service is a next working day delivery. This does not include weekend delivery. Items dispatched on Fridays can be expected to arrive Monday. This delivery service carry's a £5.00 Postage & Packaging charge.

Free Delivery

All products are eligible for free delivery providing the order meets the two following conditions:

  1. All items in the order must be in stock.
  2. The order total must be equal to or greater than £50

This service does not include weekend delivery. This service is completely free and eligible for all orders totalling £50 or more.



The Shoe Healer Delivery Policy (International):

  • Click Here to see International Shipping Charges
  • Free Delivery on all orders over £150
  • Items shipped within 1-2 working days
  • Same day dispatch wherever possible
  • Delivery cut off 2-3pm (Varies)
  • Next Day Delivery wherever possible
    Please allow 2-3 days for International Delivery

 Our Delivery Services (International Only)

Standard Delivery

Our standard delivery service is a 2-3 working day delivery. This does not include weekend delivery. Items dispatched on Fridays can be expected to arrive Monday. To discover the shipping rates for your region click here.

 

Free Delivery

All products are eligible for free delivery providing the order meets the two following conditions:

  1. All items in the order must be in stock.
  2. The order total must be equal to or greater than £150

This service does not include weekend delivery. This service is completely free and eligible for all orders totalling £150 or more.



DELIVERY CONDITIONS

  • In order for us to guarantee orders are dispatched the same day orders must be made before 2pm.
    We aim to, wherever possible, dispatch orders the very same day in order to deliver the following day.
  • Orders placed over the weekend or during times of National Holiday will be processed and, subject to stock, dispatched the next working day.
  • Overseas purchases may be subjected to a two working day dispatch period.
  • Please allow 2-3 days for International Delivery.
  • EU Countries benefit from the UK Mainland Next Day Delivery Service.

 

Checkout

After you make a purchase, you will receive an email confirmation containing your order number within a few hours. You may review the status of your order by viewing Order Status. As a registered customer, you will also be able to review the Order History for all your online orders.

 

Delivery Address Verification

Our security & anti-fraud software is actively protecting both us and you. Unfortunately, at times where the shipping address does not match the billing address, it may detect a level of risk which alerts us to potential fraudulent activity. 

This is nothing to worry about. This protects our store and your financial security. However, we may be required to verify your address by contacting you directly. This way we can confirm that the correct cardholder is attempting to make a legitimate purchase to the appropriate address.

Delivery Address 

Due to anti-fraud purposes we require that the card you use in the checkout process is registered in the same country as the billing address.

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