Delivery

Orders are processed Monday through Friday, excluding holidays. Any orders placed after 2pm we cannot guarantee same day dispatch. We post via Parcel Force and DHL Logistics.

The Shoe Healer Delivery Policy (UK Mainland):

• £5 UK Shipping Charge
• Free Delivery on all orders over £150
• Items shipped within 1 working day
• Same day dispatch wherever possible
• Next day delivery cut off 2-3pm (Varies)

Our Delivery Services (UK Mainland Only)

Standard Delivery

Our standard delivery service is a next working day delivery. This does not include weekend delivery. Items dispatched on Fridays can be expected to arrive Monday.

The Shoe Healer Delivery Policy (European Union):

• Delivery on EU orders £25
• Free Delivery on all orders over £195
• Items shipped within 1-2 working days
• Same day dispatch wherever possible
• Delivery cut off 2-3pm (Varies)
• Next Day Delivery wherever possible
  Please allow 2-3 days for EU Delivery 

The Shoe Healer Delivery Policy (Rest of World - Global):

• Delivery on Global orders £30 (outside of EU)
• Free Delivery on all orders over £350
• Items shipped within 1-2 working days
• Same day dispatch wherever possible
• Delivery cut off 2-3pm (Varies)
• Please allow 3-5 days for Global Delivery

   Return Policy

Unfortunately as a small business we cannot absorb the cost of returns. Please contact us on info@shoehealer.co.uk if you would like to return an item within 14 days of purchase. Contact us , we will always do our best to help.

  Taxes and Duties

International customers may incur some Duty or Tax liability on delivery depending on your country's import laws. Since the UK left the European Union, all EU customers can now expect to pay import charges. This is paid to the courier on delivery as they fast track customs by paying the duty for you. Please note that there may also be a handling fee. 

Import duties and handling fees are not our responsibility. If you refuse to accept delivery and we have to get the order returned to us, you will have to pay the courier and any duty costs out of any refund we make to you.

DELIVERY CONDITIONS

• In order for us to guarantee orders are dispatched the same day orders must be made before 2pm.

  We aim to, wherever possible, dispatch orders the very same day in order to deliver the following day.

• Orders placed over the weekend or during times of National Holiday will be processed and, subject to stock, dispatched the next working day.
• Overseas purchases may be subjected to a two working day dispatch period.
• Please allow 2-3 days for International Delivery.
• EU Countries benefit from the UK Mainland Next Day Delivery Service.

Checkout

After you make a purchase, you will receive an email confirmation containing your order number within a few hours. You may review the status of your order by viewing Order Status. As a registered customer, you will also be able to review the Order History for all your online orders.

Delivery Address Verification

Our security & anti-fraud software is actively protecting both us and you. Unfortunately, at times where the shipping address does not match the billing address, it may detect a level of risk which alerts us to potential fraudulent activity. 

This is nothing to worry about. This protects our store and your financial security. However, we may be required to verify your address by contacting you directly. This way we can confirm that the correct cardholder is attempting to make a legitimate purchase to the appropriate address.

Delivery Address 

Due to anti-fraud purposes we require that the card you use in the checkout process is registered in the same country as the billing address.