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Dispatch & Tracking

Order Dispatch Times

  • All orders made before 3pm will be dispatched same working day. (Subject to stock)
  • All orders made after 3pm will be dispatched next working day. (Subject to stock)
  • Any order items not in stock will be dispatched within one working day on a next working day delivery. For this reason we ask that customers allow up to 48hours before contacting us regarding an order.

Order Tracking

  • After you complete your checkout you will be sent to the Order Confirmation page. This will show you the status of your order. Return to this page or the order status page for regular updates.
  • If you want instant updates on your order you can provide a mobile number in the checkout process to receive SMS updates when your order completes various stages of its journey.

The order status page updates in real time as the status of the shipment changes. This page is accessible in your Shoe Healer Account.
Possible statuses are:

  • Confirmed - Your order is confirmed.
  • On its way - Your order has been fulfilled. Shipment is in transit.

  • Out for delivery - Shipment has arrived at the local area depot. It will be with you soon.
  • Delivered - Your order has been delivered.
  • Attempted delivery - The carrier has attempted to deliver to your provided delivery address but was unsuccessful.
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