All orders made before 3pm will be dispatched same working day. (Subject to stock)
All orders made after 3pm will be dispatched next working day. (Subject to stock)
Any order items not in stock will be dispatched within one working day on a next working day delivery. For this reason we ask that customers allow up to 48hours before contacting us regarding an order.
After you complete your checkout you will be sent to the Order Confirmation page. This will show you the status of your order. Return to this page or the order status page for regular updates.
If you want instant updates on your order you can provide a mobile number in the checkout process to receive SMS updates when your order completes various stages of its journey.
The order status page updates in real time as the status of the shipment changes. This page is accessible in your Shoe Healer Account. Possible statuses are:
Confirmed - Your order is confirmed.
On its way - Your order has been fulfilled. Shipment is in transit.
Out for delivery - Shipment has arrived at the local area depot. It will be with you soon.
Delivered - Your order has been delivered.
Attempted delivery - The carrier has attempted to deliver to your provided delivery address but was unsuccessful.
If for any reason you are not happy with your order when it arrives, you may return it within 28 days from the time of purchase.
If an item is returned within the 28 days the buyer is entitled to a full refund excluding any additional postage charges.
If any of your items are a colour or size which you are not happy with you can exchange your item/s within 28 days from the time of purchase.
Your new product/s will be dispatched within 1 working day from the time we receive your exchanged item/s.
Please Note: Shoes cannot be accepted if they have been worn.
All returns and items for exchange are returned to us at the cost of the buyer. We also ask that the buyer return the items in their original packaging and boxed as safely and securely as possible. The returns process is at the buyers own risk. In the interest of security we recommend that the buyer retain their proof of postage until the returns process is complete.
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